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Contact Us

Questions about your order, placement or our guarantee? Send us a message and a real person will get back to you.

  • Email us

    admin@westmorning.com

    We usually reply within 1 business day.

  • Support hours

    Monday – Friday, 9am – 5pm ET

    Closed on US public holidays.

  • Order help

    Include your order number so we can help faster.

    Track Order

Quick Answers

Where is my order?

Orders are batched and processed once per week. Packages leave our supplier within 1–3 business days and are delivered within 7–14 business days. As soon as yours ships you get an email with a tracking link. Can't find it? Check your spam folder or send us your order number.

How do I return or get a refund?

Every order is covered by our 30-day money-back guarantee. Email us with your order number within 30 days of delivery. See our Refund Policy for the details.

Can I change or cancel my order?

Email us as soon as possible. If your order has not shipped yet, we will do our best to change or cancel it.

How many pouches do I need?

Plan on 1–2 pouches per room or problem area, focused on entry points. Tell us about your space and we will recommend a pack.